Continuously monitoring your software

Software products require ongoing maintenance and support to effectively handle evolving and growing needs. Given the increasing frequency of software upgrades due to rapid technological advances, software maintenance and support services provide the key to sustain your product in a focused way. Pronauts experts are trained to provide best services for support and maintenance.

Software support

We offer 1st, 2nd and 3rd level support services for applications developed by Pronauts or by any third-party vendor. Pronauts team will help you with issues of any complexity level — from providing workarounds & hot fixes to security audit and application enhancement.

• L1 Support: user guidance, standard issue fixing, monitor system data analysis, etc.
• L2 Support: outsourced server administration, IT environment support (issue detection and fixing), proactive monitoring systems setup, etc.
• L3 Support: source code issue resolution, application code optimization, new functionality realization,

Application Maintenance:

You can focus on your core business activities while Pronauts takes care of your applications.

• Consulting Services :
  • choosing the right infrastructure and hosting options, eliminating scalability issues, etc.
• Application Launch :
  • pre-release environment setup, tuning the system monitoring, scalability automation, etc.
• Project Health Checkup :
  • security audit, server management, backup storage setup, OS versions update, application licenses check, resources availability and performance control, etc.
• Cloud Solutions Delivery :
  • expertise in working with a variety of Cloud platforms (Amazon Web Services, Azure, Rackspace, and other), migration to Cloud, Cloud infrastructure design, etc.
• Incident Management :
  • fast reaction to issues, system restoration, etc.
• Request Processing :
  • migration to new hosting, upgrade delivery, IT systems optimization, etc.
• Application monitoring
• Server monitoring
• Network and remote connectivity management
• Event log management
• Backup & recovery

SYSTEM MONITORING

We provide 24/7 monitoring of your core applications, hardware and overall system performance to ensure system uptime. Support team is immediately alerted when there is any issue and to avoid your server going down when your system crosses the defined thresholds, memory reaching capacity or a workstation consistently being overloaded.

Devops Solutions

• Continuous Testing
• Continuous Monitoring
• Continuous Release & Deployment
• Continuous Feedback & Optimization

Software product maintenance activities can be broadly classified into

Ongoing Supports
Bug Fixing, Problems, Analysis & Resolution, and On-Call Support

Adaptive Enhancements
Modifications to support changes in business or technical requirements

Perfective Upgrades
Adding new functionality or features

Technical Improvements
Optimization restructuring or rewriting